Product Reviews

Replaced another deicer from Tetra which leaked. Installed this one and it failed in a couple of hours. It appears that these China made units have a quality problem.

I bought this product and expected it to create a thick rubber membrane over my concrete pond surface. The job seemed to go ok, until I got to the amount to use on my pond. I was told 3 coats on top of one coat of primer. Well, it also says that I will get 80-100 square feet per gallon. Once I started spreading, it became quite clear that I needed more material than the calculation described. So, I had to almost double my order, which really sucked. However, the product is working still (6 months later) and seems pretty good. Not to happy with the sales, but the product is good.

My experience with Highland Rim tablets is they tend to go powdery between the time they go under water and get to the soil in the container where the lilys are planted. This is not true of every tablet but a good portion of them out of 36 that I ordered. Many of them turned to powder before even being taken out of the bag they came in.

My lily pads were not producing flowers. I decided to try these this year and they WORKED!

DO NOT BUY THIS PRODUCT. I purchase one years ago and it lasted 2 seasons. I bought another and it lasted one relatively mild winter in central Ohio. Assumed a defect but since I purchased it 13 months prior to failure...NO WARRANTY despite fact it was only used 3 months. Being a slow learner, purchased another this past summer for this winter. Woke this morning to a frozen, broken bird bath after a low of 23 degree. Yet another failure after 4 months. DO NOT BUY THIS PRODUCT.

Hi Jose,
You can most certainly buy ALL Replacement parts for the IonGen.
Looks like you did not buy the IonGen from us.
Did you have the original Generation One IonGen with the Green Control Panel.?
If you had the original Gen One Control Panel, the wire was actually part of the Control Panel and you had to have Aquascape replace the whole Control Panel which they did graciously.
They corrected two of the weaknesses of the Gen One Panel when they came out with the Gen Two Panel almost two years ago. A small percentage of the Gen One panels had a condensation problem with moisture inside the Control Panel and also had a corrosion issue where the wire from the Control Panel was inserted with a telephone-jack-type of connection to the probe. Both of these required replacement of the Control Panel which Aquascape went way beyond the one year warranty period by replacing.
The easiest replacement now is to get a Generation Two Control Panel (Part#95017) for $95.98 (Three Year Warranty now – they have made them bulletproof!) and the Conversion Wire #95018 which connects the new Control Panel to the original Gen 1 Probe (#98881). If you need more distance in your wires, they even have Quick-connects on all the wires so you can use the 25’ Extension Cables #98998 for $11.98.
The secret to getting One to Three years out of the probes is to set the setting at the lowest setting where you still can get rid of all the string algae.. For my 6,000 gallon pond here in sunny Southern California, that means a setting of One between October and late February and Two or Three (out of 10) for the rest of the year. The probes are $95.98 and have Free Shipping.
Please call me if you still have any questions – I cannot imagine a pond without an IonGen after Four years of zero string algae….

This product works excellent! I love it!

my new ion gen2 has only been in my pond for a couple of weeks....and I can see the algae disappearing slowly. I don't want to kill my fish so I've set it at 6. In the first couple of days I could see the algae dying on the waterfall....and now I can see a huge difference in the algae all over the pond. It's not all gone as yet.... but I can see it going away. I was going to fill that hole in with dirt this year....I was so overwhelmed with that damn algae I am so happy....I can see light at the end of the tunnel. Great product..well worth the cost of it. thank you!!!!

I have owned this item for several years now and it has always operated without issues. I find it very useful for checking the Hz cycle on a generator. Great tool to have around to check out electrical issues.

Bought this one try almost a year but not working good.

The coupling that attaches to the koi toilet has a heat sink mark and injection point at the center of the coupling. This would obvioulsy be a leak - I have been unable to get a replacement through warranty replacement.

I repotted all my water lilies 2 days ago and there is still so much clouding in the water I can’t see my fish. The product info says there should be no clouding so I am worried something is wrong.

Used for a babbling brook feature. Goes out every two years

Used for backyard waterfall. Almost daily use, not constant. In service 20+ years with no service or maintenance. Ordering a new one now.

Why can't it explain more about what it does and how and where to install it? I want to buy this product but the lack of info
Makes me wonder why there's no reviews or more info from others wether it works , lasts, or does the job it claims to?

Found lid to pop open loosing large amount of water. had to use tie wraps around latches to keep them from popping open . Latches had groves in them as if there should have been a safety strap included

Well made and adorable!

Be careful when buying this unit...you will need to spend another $250 for the transformer.

I received today and I love it. Setting it up
I made a big mistake on trying to force hand over barrell and broke it. I'm going to try and glue but I'm telling this so others aren't as quick to get it set up and be as dumb as I was.
I'll hopefully be able to repair. I had quick shipping service and quick response to questions.
Thank you Aquascape

This plant arrived about a month ago. The tuber was larger than I expected, with many roots and two large leaves. As of the beginning of April it has 8 leaves and I can't wait for it to bloom!

Pond details: About 40 gallons, on the south-facing porch of an apartment. Large gravel, about 4" deep is the base. The water lily shares the pond with cattails and other native plants that I have collected.

I have the previous version of this pond vacuum. I purchased it approximately 5 years ago and it is still going strong. It has a lot of vacuum power and even with all of the hose pieces attached to reach the middle of the pond, it still sucks up leaves and debris with ease. I highly recommend it!

I will say that this did a really nice job cleaning the muck from the large rocks in my pond. I just wish it wasn't so expensive!

EXTREMELY DISAPPOINTED!!! I ASSUMED that for the price, I would have gotten a better product. My opinion........Do not purchase.

This pump runs forever. I have had 2 in some sugar kettle ponds for 10 years. I never unplug them and they go and go and go and go...Great pump. Highly recommend it.

I have the purple ones and have had them for about 7 years! They have not yet had a tear in them! I use them for lessons and they have not faded at all. I am deffinately going to buy again! I highly recommend them to anybody! 5 stars! no doubt about it!

It's great when it works but clogs very easily and then your pump runs dry and then you are in danger of seizing up your pump. Also - the skimmer part that bounces is too tight and it stops working too.

I was very sceptical about this product. Started putting it in my pond in March. Nothing changed until June when the weather got hot then suddenly it was clear! It has remained clear too, haven’t needed to add nualgi weekly either , am dosing every 3 weeks which seems sufficient to keep the water crystal clear. At last I can see my fish Which seem very happy 😊

I the the revision before this one and love the way it fills and then releases the water automatically. The strength of mine is enough to pull algae off the waterfall and sides.

Love, love, love this easy to use pond cover. Really keeps the leaves out, and herons perplexed! I put it on before the leaves fall and remove it only in the spring when the plants provide enough cover to protect the koi.

This product offers a nice and fast solution to algae water. It takes no more than 24 hours to clearly see your fish in a transparent water. It last for about 30 days